Ordering Information

Product Availability

All of the products featured on our website have been selected for Online shopping. If an item sells out we will take it off the website promptly. If items that you order should be out of stock, or delayed for any reason, we will try to contact you at the e-mail you provided when placing your order. If we cannot contact you, or receive no response to our e-mail, we will continue to process the remaining items on your order.

All items are subject to availability.

Accepting your order

The acceptance of your order will be deemed to occur on allocation of the goods to your order. The completion of the contract between you and us will occur when the order is despatched, unless you have cancelled the order- in accordance with our instructions.

We will send you an e-mail acknowledging your order, once it has passed through our security checks.
We may not accept your order for one of the following reasons:
We may have been unable to obtain authorisation for your payment.
The product you ordered may be out of stock.
We may have identified a pricing or product description error.

Cancelling your order

If you would like to cancel your order please contact our Customer Services Department by calling 01226 792583 or by returning your acknowledgement e-mail to us stating your intention to cancel your order.

Country Outlet always makes a great effort to process orders immediately and it may not always be possible to stop an order being dispatched in time. In this instance please return the order following the returns instructions and the returns form, contained in the parcel